Privacy Policy

Privacy Policy for Athula Motors

This Privacy Policy describes how Athula Motors ("we", "us", or "our") collects, uses, and discloses your personal information when you use our vehicle repair and maintenance services.

1. Information We Collect

We collect information that you provide directly to us when you:

• Contact us via phone, email, or our website form
• Bring your vehicle in for service or repair
• Request an insurance estimate
• Sign up for our newsletter or promotions
• Participate in surveys or provide feedback

The types of personal information we may collect include:

Information Type	Examples	Purpose
Contact Information	Name, phone number, email address, physical address	Communication and service coordination
Vehicle Information	Make, model, year, VIN, registration number	Service history and repair documentation
Insurance Information	Insurance company, policy number, claim details	Processing insurance claims and estimates
Payment Information	Payment method details, billing address	Processing payments for services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our vehicle repair services
• Process your service requests and insurance estimates
• Communicate with you about appointments, services, and promotions
• Send service reminders and maintenance notifications
• Process payments and send invoices
• Comply with legal obligations and insurance requirements
• Respond to your inquiries and provide customer support

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Insurance Companies: For claim processing (with your consent)
• Service Providers: Who assist in our operations (parts suppliers, payment processors)
• Government Authorities: As required by law or to protect our rights
• Business Transfers: In connection with a merger or sale of assets

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include:

• Secure storage of physical documents in locked cabinets
• Password-protected digital systems
• Limited access to personal information based on job role
• Regular security assessments and updates

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide services you have requested
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain accurate service history for your vehicle

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: